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Beginner orientation · Step 2 of 3

See how the work fits together.

Good automotive work starts with understanding the customer, staying organized and knowing the next helpful step.

Here is a simple way to picture the journey.

Illustrative ASC education, systems and brokerage support blueprint

A customer journey, one step at a time.

  1. Understand the need

    Listen to the customer’s goals, preferences and timing.

  2. Explore suitable options

    Help bring relevant vehicle options and questions into focus.

  3. Coordinate the next steps

    Keep communication clear with the customer and the dealership professionals involved.

  4. Follow through

    Stay organized, communicate updates and make the next action clear.

The work you carry out depends on your role, agreements and the requirements that apply.

Three kinds of resources can help.

Education

Build practical skills in customer care, communication, deal preparation and follow-up.

Systems

Bring customer information, opportunities and next actions into an organized way of working.

Professional support

Find the support that fits your path. Approved ASC Pro Auto Broker participants work through NYAutoBroker.com’s licensed and bonded brokerage framework.

Choose a path that fits your goals.

Some people want to learn the business. Others want to develop their skills and connections, grow a client business with brokerage support, or organize their own operation with professional tools.

ASC’s four programs offer different starting points. The next step is to explore the options and find the one that fits you.